CVS in Bowling Green, KY Closed now

Reviews about CVS

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  August 13, 2020, by Sarah Davis-Wallace
  Jeremy is a wonderful pharmacists. He is caring and compassionate. He also keeps a cool head as i witnessed today when he dealt with a difficult and rude customer in front of me in line. He did not let her effect his service to her or other customers. No seen was made. Jessica and Michelle, outside the pharmacy gave me their time and personal attention during check out and i appreciate their excellant customer service.
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  April 18, 2020, by Luke Haley
  I was running really close on time to pick up my prescription, and called when I was less than 4 miles from CVS (it was 5:55, they close at 6). I called to let them know I was on Cave Mill road, and on my way, but may be 1-2 minutes late. I was told very clearly that "we shut everything down at 6". No offer to wait an extra minute or so, just a rigid "too bad" response. So....I get it. If it was important, I'd make sure I'm there before 6. Great customer service, however, can be the difference of waiting a few minutes, and showing compassion. Tonight, I was in the store at 6:02, and as promised they were "shut down". I don't know if there is a strict policy that says "you have to shut the gate at 6", but I seriously doubt it. What if I was there at 5:59, but my transaction wasn't complete at 6...would you just as clearly state that you shut everything down at 6, and not give me my prescription? Here is a piece of advice I was once given regarding customer service: you don't sell for the sell, you sell for re-sells and referrals. If I have a good experience, I will remember it and return. I may even tell others about my good experience. Unfortunately, I had an experience that frustrated me. A simple gesture of kindness would have gone a long way. Instead, I will be moving my families prescription/business elsewhere, and sharing my bad experience with others. All because they couldn't wait 2 minutes.